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Your questions are important to us and we will address them promptly. Typically, we make every effort to respond within less than 24 hours. Should your message go unanswered, please feel free to send a courteous reminder. We look forward to hearing from you and to serve your musical needs.

For your convenience, we have taking the liberty to post frequently asked questions and corresponding answers. If you still have question, please do not hesitate to contact us.

Is there a return policy?
As is such with a great deal of software on today’s market, once said data is on your hard-drive, there is no return policy in place. All sales are final when purchasing directly though Bela D Media. Any purchase made with an authorized retailer is between said buyer and said retailer.
Can I sell my copy?
Your purchase is a license to use said data within your music. All rights remain with Bela D Media. The reselling of our products is not permitted. The usage license is not transferable or supported.
What version of Kontakt must I use?
Presently all Bela D Media products require the full version of Native Instruments Kontakt 4 or 5 (see each product page). Our products do not include a Player/Engine/VSTi. Any Player/Engine/VSTi you may own from another product cannot be used. This includes the free Kontakt player or demo modes.
Do I need to register with Bela D Media?
Our products do not require registration to activate. Registration is merely a record of your purchase. If you have recently made a purchase via an authorized retailer and you wish to register, a valid copy of you sales receipt is required. Direct sales are kept in a database.
How do I upgrade an LE version?
Though the LE program has since been discontinued, 100% of your investment is still in place. Contact Bela D Media via our support portal and a discount code will be created for you. Please note a valid copy of you sales receipt is required.
Which products are now discontinued?
Studio B
D Synth
Sampled Landscape
Anthology series
Retro Flute
All DVD and LE versions
How do I obtain technical support?
Please visit mybelad.com for product updates, cross-grade offers and technical support.

Important

All tech support inquires require proof of purchase.

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